INFORMATION WE COLLECT
We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our Website or use our mobile application, register on the Website or for Services, place an order, list an item for sale, and in connection with other activities, services, features, or resources we make available using our Services. Users may be asked for, as appropriate, name, email address, mailing address, and phone number. Users may, however, visit our Website anonymously. We will collect personal information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal information, but it may prevent them from engaging in certain Website related activities or other Services.
Deja Vu is located in the United States, and when you use our Website and our Services, we collect, use and store your information in the United States. Your personal information will be subject to laws of the United States, which may differ from your country of residence. For example, the law of the United States may require that your personal information be disclosed to government agencies under different circumstances than in your country of residence.
We may collect non-personal information about Users whenever they interact with our Website or Services. Non-personal information may include, but is not limited to, the browser name, the type of computer or device, and the technical information about Users’ means of connection to our Website or Services, such as the operating system, the Internet service providers utilized, mobile network information, and other similar information.
Web browser cookies
Seller Performance Information
We may use personal information to measure performance of sellers.
HOW WE USE INFORMATION COLLECTED
In general, the personal information we collect is used for the primary purposes for which it was collected, including:
To deliver our Services to you
Deja Vu may use User’s personal information to deliver the Services and any other goods, services, or information that you request from Deja Vu or any other user of the Deja Vu Website or Services.
To prevent, detect, and mitigate illegal activities
Deja Vu may use User’s personal information to prevent, detect, and mitigate fraudulent, counterfeit, or illegal activities.
To provide or improve customer service
We may use personal information to help us respond to your customer service requests and support needs more efficiently.
To personalize user experience
We may use personal information in the aggregate to understand how our Users as a group use our Services and resources provided on our Website.
To improve our Website
We may use personal information obtained from feedback you provide to improve our products and services.
To process payments
We may use personal information obtained when placing an order to provide service to that order. We only share this personal information with third-party payment providers, including Nova Network, Elavon Converge Gateway to the extent necessary to provide the service.
To run a promotion, contest, survey, or other Website feature
We may use personal information to send information that Users have agreed to receive about topics we think will be of interest to them.
To send periodic emails
We may use personal information such as email addresses to send Users information and updates pertaining to their order. A User’s email address may also be used to respond to their inquiries, questions, and/or other requests. If a User agrees to be on our mailing lists, they will receive emails that may include company news, updates, related product or service information, etc.
If at any time the User would like to unsubscribe from receiving future promotion, content, survey, feature, or other marketing information or emails, we include detailed unsubscribe instructions at the bottom of each email. You may not, however, unsubscribe from emails about your account status or order status.
We may also use your personal information for a secondary purpose that is related to a purpose for which we collected it, where you would reasonably expect us to use your personal information for that secondary purpose.
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage and processing practices, and security measures that are designed to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website or Services.
Disclosing your personal information
We do not sell, trade, or rent Users’ personal information to others.
Deja Vu may disclose Users’ personal information to the following parties and for the purposes for which it was collected as described above:
Sellers from whom you have purchased items
When you buy an item on Deja Vu, if the seller does not elect to use her own shipping materials, the seller receives a Deja Vu-branded shipping kit with a pre-paid, pre-addressed postage label with your full street address. The information will only include that which is necessary and relevant to successfully complete your order. The seller is strictly prohibited from using your information for anything other than completing the sale.
Business partners, trusted affiliates, and third party service providers
We may disclose generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates, and advertisers, without notification to the User of such disclosure. We may use third party service providers to help us operate our business and our Website or administer activities on our behalf, such as sending newsletters or surveys. We may disclose your information, including your personal information, to these third parties only to the extent necessary for them to provide such services to us and such third party service providers are contractually obligated to maintain the confidentiality and security of that information. These third parties may be located outside of your country of residence, including in Canada, Australia, or European Union (“Offshore Recipients”). In this case, your personal information would be subject to the laws of the country in which the Offshore Recipient is located, which may have laws that require that your personal information be disclosed to government agencies under different circumstances than would your country of residence. While Deja Vu remains committed to protecting your personal information, you consent to this disclosure and acknowledge that Deja Vu has no control over, and is not liable for, the acts and omissions of Offshore Recipients.
We may use personal information obtained when placing an order to provide service to that order. We only share this personal information with third-party payment providers, including Stripe, PayPal or Affirm, to the extent necessary to provide the service.
Law enforcement and government agencies
We may disclose User’s personal information as required by law, including to law enforcement and government agencies in response to a verified request related to suspected illegal activities or related to a criminal investigation. We will only disclose information that we find necessary and relevant (“Disclosed Information”). Disclosed Information may include a User’s name, mailing address, phone number, and email address. Disclosure may be made without notice to User.
ADMINISTRATION AND HOW TO CONTACT US
Storing Your Information
Deja Vu will retain and store your personal information for as long as is necessary to provide you the Services and any other ancillary purposes. Following termination or deactivation of your account, Deja Vu or its service providers may retain information (including your profile information) for a commercially reasonable time for backup, archival, and/or audit purposes. If you have any questions about termination or deactivation of your account, please contact us directly using the contact details below.
If you would like to opt-out of communications from Deja Vu, please follow the unsubscribe instructions at the bottom of emails you receive from us or contact us directly using the contact details below.
Access, correction and complaints
If you wish to access, correct, or update the personal information we hold about you, please contact us directly using the contact details below. Deja Vu may charge a reasonable amount for providing access to personal information, or refuse access to personal information where permitted by law.
Your acceptance of these terms